REFUND POLICY

Effective Date: June 22, 2026
Last Updated: June 22, 2026

CRAVICZO LLC (“Company,” “we,” “our,” or “us”) provides digital menu software, hosting, and related subscription-based services. Because our Services consist primarily of software, digital content, setup services, and ongoing access, this Refund Policy governs all refund requests and billing disputes. SaaS companies commonly treat subscription fees as non-refundable provided the policy is clearly disclosed.

By purchasing or using the Services, Merchant agrees to this Refund Policy.

1. GENERAL POLICY

Except where required by applicable law, all fees paid to Company are final and non-refundable.

This includes, without limitation:

  • Subscription fees;
  • Setup fees;
  • Design fees;
  • Photography services;
  • Premium customization services;
  • Add-on services;
  • Hosting fees;
  • Domain-related expenses;
  • Third-party costs incurred on Merchant’s behalf.

2. MONTHLY SUBSCRIPTIONS

Monthly subscription fees are billed in advance.

Cancellation of Services shall prevent future renewals but shall not entitle Merchant to a refund for:

  • Unused days;
  • Partial billing periods;
  • Lack of use;
  • Dissatisfaction with results;
  • Business closure;
  • Change of ownership.

No prorated refunds shall be provided unless otherwise required by law.

3. SETUP FEES

Setup fees compensate Company for onboarding, menu configuration, design work, labor, and implementation.

Once work has commenced, setup fees are fully earned and are non-refundable.

4. PHOTOGRAPHY SERVICES

Photography sessions, image editing, and content production services are non-refundable once scheduled or performed.

Merchant acknowledges that photography services involve labor and expenses that cannot be recovered.

5. CUSTOM WORK

Custom design requests, premium modifications, translations, content creation, and special projects are non-refundable once work begins.

6. BILLING ERRORS

If Merchant believes a charge was made in error, Merchant must notify Company within thirty (30) days of the transaction.

Company will investigate legitimate claims and, if a billing error is confirmed, Company may issue an appropriate correction or refund.

Examples of billing errors may include:

  • Duplicate charges;
  • Incorrect charge amounts;
  • Charges after proper cancellation;
  • Unauthorized transactions.

7. NON-QUALIFYING REFUND REQUESTS

Refunds shall not be granted for:

  • Failure to use the Services;
  • Forgetting to cancel;
  • Lack of business activity;
  • Change of mind;
  • Preference for another provider;
  • Dissatisfaction with review results;
  • Dissatisfaction with SEO performance;
  • Lack of increase in revenue or sales;
  • Customer traffic expectations;
  • Merchant errors;
  • Delays caused by Merchant’s failure to provide required materials.

8. TERMINATION BY COMPANY

If Company suspends or terminates Services because of:

  • Nonpayment;
  • Fraud;
  • Illegal activity;
  • Violation of the Service Agreement;
  • Abuse of Company personnel;
  • Misuse of the Platform;

Merchant shall not be entitled to a refund.

9. COURTESY REFUNDS

Company may, in its sole discretion, issue a one-time courtesy refund or account credit.

Nothing contained herein obligates Company to provide such accommodation.

Any courtesy refund shall not constitute a waiver of this Refund Policy.

10. CHARGEBACKS

Merchant agrees to contact Company before initiating a chargeback or payment dispute.

Initiating fraudulent or improper chargebacks may constitute a breach of the Service Agreement.

Company reserves all rights to:

  • Contest chargebacks;
  • Recover collection costs;
  • Recover attorney fees where permitted by law;
  • Suspend or terminate Services.

11. PROCESSING TIME

Approved refunds, if any, shall be processed to the original payment method.

Processing times are dependent upon the payment processor and financial institution and may require five (5) to fifteen (15) business days.

12. CONTACT INFORMATION

CRAVICZO LLC


Mailing Address
322 48th St Apt 2
 Union City, NJ 07087
 United States

Email: support@craviczo.com

Website: www.craviczo.com

ACKNOWLEDGEMENT

By accessing or using the website and Services, you acknowledge that you have read and understood this Cookie Policy and consent to the use of cookies and similar technologies as described herein.

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